FAQ
1. WHERE CAN I FIND PRODUCT INFORMATION?
Available specifications, dimensions, capacities, materials, features, and included components are listed on each product page. Please review the product information before placing an order.
Product colors or appearance may vary slightly because of lighting, screen settings, or manufacturing variations.
2. CAN I CHANGE OR CANCEL MY ORDER?
Contact info@carehousehold.com within 24 hours after placing your order to request a change or cancellation.
We will make reasonable efforts to accommodate requests received within 24 hours. Changes and cancellations cannot be guaranteed after processing or shipment has begun.
If an order is successfully canceled after payment, the applicable amount will be refunded to the original payment method.
3. WHERE DOES CARE HOUSEHOLD SHIP?
CARE HOUSEHOLD currently ships only to addresses within the 48 contiguous United States.
We do not currently ship to Alaska, Hawaii, U.S. territories, U.S. military addresses (including APO, FPO, and DPO addresses), or international destinations.
4. HOW MUCH DOES STANDARD SHIPPING COST?
Standard shipping is free for eligible orders shipped within the 48 contiguous United States.
Standard Shipping Cost: $0
Minimum Purchase Required: None
There are no separate standard shipping or handling charges.
5. HOW LONG DOES ORDER PROCESSING TAKE?
Orders are normally processed within 1-2 business days after payment is successfully authorized.
Business days are Monday-Friday, excluding Saturdays, Sundays, and U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.
6. HOW LONG WILL DELIVERY TAKE?
Our standard delivery schedule is:
Order Processing: 1-2 business days
Transit Time: 3-7 business days
Estimated Delivery: 4-9 business days from the date the order is placed
Delivery times are estimates and may be affected by weather, carrier interruptions, high-volume periods, address issues, or circumstances outside our reasonable control.
7. WHICH SHIPPING CARRIERS DO YOU USE?
Orders may be shipped through USPS, DHL, UPS, or FedEx.
The carrier is selected according to the delivery address, product, package requirements, and available service. Customers cannot always select a specific carrier.
8. WHEN WILL MY TRACKING INFORMATION APPEAR?
Tracking information will be sent to the email address used for the order when it becomes available.
Tracking activity may take 24-48 hours to appear after the carrier receives the package.
9. CAN I CORRECT MY SHIPPING ADDRESS?
Contact info@carehousehold.com within 24 hours after placing the order if your shipping address needs to be corrected.
Address changes cannot be guaranteed after an order has entered processing or been transferred to a carrier. Customers are responsible for providing a complete and accurate shipping address at checkout.
10. WHAT SHOULD I DO IF MY PACKAGE IS DELAYED OR MISSING?
If tracking shows a delay or delivery exception, contact the shipping carrier or email info@carehousehold.com with your order number.
If tracking shows “delivered” but the package cannot be located, verify the delivery address, check around the property, ask household members or neighbors, and contact the carrier. If the package is still missing, contact us for assistance.
11. WHAT IS YOUR RETURN WINDOW?
Products purchased from carehousehold.com may be returned within 30 calendar days after delivery.
The return request must be submitted before the 30-day period expires. All returns require prior authorization from CARE HOUSEHOLD.
12. WHAT CONDITIONS APPLY TO A CHANGE-OF-MIND RETURN?
For a change-of-mind return, the product must be unused, uninstalled, unassembled, undamaged, and returned with its original packaging, accessories, manuals, and included components when reasonably possible.
Proof of purchase from carehousehold.com is required.
Items damaged through misuse, improper assembly, improper installation, unauthorized modification, or inadequate return packaging may not qualify for a full refund.
13. HOW DO I REQUEST A RETURN?
Email info@carehousehold.com and include:
Your name;
Order number;
Product being returned;
Reason for the return; and
Photos or other supporting information if the item is damaged, defective, or incorrect.
Do not send a return before receiving authorization and return instructions.
14. WHAT SHOULD I DO IF AN ITEM ARRIVES DAMAGED, HAS A QUALITY ISSUE, OR IS INCORRECT?
Contact info@carehousehold.com within 3 calendar days after delivery.
Include your order number, a description of the issue, and clear photographs of the product, packaging, shipping label, and damage or error when applicable.
If the issue is confirmed, CARE HOUSEHOLD will provide return instructions and cover the authorized return shipping cost. Depending on the circumstances, we may offer an appropriate replacement, repair, or refund. This does not constitute a direct exchange service.
15. WHO PAYS FOR RETURN SHIPPING?
For a change-of-mind return, the customer is responsible for the return shipping cost.
For a confirmed damaged item, quality issue, or incorrect item, CARE HOUSEHOLD will cover the authorized return shipping cost.
16. WHERE SHOULD AN APPROVED RETURN BE SENT?
All returns require prior authorization. Do not send a product without first contacting info@carehousehold.com and receiving return instructions.
Approved returns must be sent to:
CARE HOUSEHOLD LLC
9931 VALLEY PARK DR
HOUSTON, TX 77078
United States
Unauthorized returns may be delayed or refused. Use a trackable shipping method and retain the shipping receipt until the return is completed.
17. DO YOU CHARGE A RESTOCKING FEE?
No. CARE HOUSEHOLD does not charge a restocking fee.
Restocking Fee: $0
18. WHEN WILL MY REFUND BE ISSUED?
After a refund is approved, CARE HOUSEHOLD will initiate the refund to the original payment method within 5 business days.
The time required for the refund to appear in your account depends on your bank or payment provider.
19. DO YOU OFFER EXCHANGES?
We do not offer direct exchanges.
To obtain a different product, return the eligible original product under our Refund Policy and place a separate order for the preferred product.
20. WHAT PAYMENT METHODS DO YOU ACCEPT?
Payment methods available at checkout may include:
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
Available methods may vary by device, location, order, or payment provider. The payment options displayed at checkout are the methods currently available for a purchase.
21. WHAT CURRENCY DO YOU USE?
All prices and payments on carehousehold.com are processed in U.S. dollars unless otherwise stated.
22. WHAT IS INCLUDED IN MY ORDER TOTAL?
The order total is displayed before payment is submitted. It may include:
Product price;
Applicable discounts;
Applicable sales tax; and
Shipping charges, if any.
Standard shipping within the 48 contiguous United States costs $0 and has no minimum purchase requirement.
CARE HOUSEHOLD does not add undisclosed service, processing, or handling charges after an order is submitted.
23. HOW IS SALES TAX CALCULATED?
Applicable sales tax is calculated and displayed at checkout where required by law.
Tax amounts depend on the shipping destination and applicable government requirements.
24. WHEN IS MY PAYMENT AUTHORIZED?
Payment must be successfully authorized before an order can be accepted and processed.
Submitting payment information does not guarantee order acceptance. An order may be canceled if payment cannot be verified, authorization is declined, product availability changes, or suspected fraud is identified.
25. WHAT SHOULD I DO IF MY PAYMENT IS DECLINED?
Confirm that the card number, billing address, expiration date, security code, and available funds are correct.
If the information is correct and the payment is still declined, contact your bank or payment provider for assistance.
26. WHY DO I SEE A TEMPORARY PAYMENT HOLD?
A bank or payment provider may place a temporary authorization hold even when an order is unsuccessful.
The payment provider determines when the temporary hold is released.
27. IS MY PAYMENT INFORMATION SECURE?
Payments are processed through authorized payment service providers.
CARE HOUSEHOLD does not directly receive or store a customer’s complete payment card number.
Customers are responsible for providing accurate billing information and ensuring they are authorized to use the selected payment method.
28. WHY MAY AN ORDER BE HELD OR CANCELED FOR VERIFICATION?
CARE HOUSEHOLD may review, hold, decline, or cancel an order when reasonably necessary to verify payment information, prevent fraud, comply with law, or protect customers and CARE HOUSEHOLD.
We may contact the customer using the information provided with the order to request verification.
29. HOW CAN I SUBMIT A PRIVACY REQUEST?
Email info@carehousehold.com with the subject “Privacy Request.”
Include your name, state of residence, request type, and enough information for CARE HOUSEHOLD to locate and verify your records.
Depending on your state of residence, you may have rights to access, correct, delete, or receive a copy of certain personal information and to opt out of certain sales, sharing, or targeted advertising.
30. HOW CAN I CONTACT CARE HOUSEHOLD?
CARE HOUSEHOLD LLC
Email: info@carehousehold.com
Phone: +1 (760) 596-5386
Website: carehousehold.com
Business Address:
9931 VALLEY PARK DR
HOUSTON, TX 77078
United States
Customer Service Hours: Monday-Friday, 9:00 AM-5:00 PM Central Time (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays