Privacy policy
1. INTRODUCTION
This Privacy Policy explains how CARE HOUSEHOLD LLC, operating as CARE HOUSEHOLD, collects, uses, discloses, and protects personal information when you visit carehousehold.com, contact us, create an account, or place an order.
2. INFORMATION COLLECTED BY CARE HOUSEHOLD LLC
Depending on how you interact with our website, we may collect:
Contact Information: Name, email address, telephone number, billing address, shipping address, and other contact details.
Order Information: Products purchased, order number, transaction history, returns, refunds, and customer service records.
Payment Information: Payment method, billing information, payment status, and transaction details. Full payment card information is processed by authorized payment providers and is not directly stored by CARE HOUSEHOLD.
Account Information: Login details, saved addresses, preferences, and account activity if customer accounts are available.
Device and Usage Information: IP address, browser type, device information, operating system, pages viewed, referring website, approximate location, and interactions with our website.
Communications: Messages, return requests, product questions, reviews, and other information you provide when contacting us.
Marketing Preferences: Email subscription status and advertising preferences.
3. HOW CARE HOUSEHOLD LLC COLLECTS INFORMATION
We may collect personal information:
Directly from you when you place an order, create an account, subscribe, complete a form, or contact us;
Automatically through cookies and similar technologies;
From our ecommerce platform, payment processors, shipping carriers, analytics providers, fraud prevention providers, and other service providers; or
From advertising and marketing partners where permitted by law.
4. HOW CARE HOUSEHOLD LLC USES INFORMATION
We may use personal information to:
Process payments and fulfill orders;
Arrange shipping and provide tracking information;
Manage returns, refunds, and customer service requests;
Verify customer and order information;
Prevent fraud, misuse, and security incidents;
Operate, maintain, and improve the website;
Remember customer preferences and shopping activity;
Send service-related communications;
Send marketing communications when permitted or requested;
Measure website performance and advertising effectiveness;
Comply with legal, tax, accounting, and regulatory obligations; and
Protect the rights, property, and safety of customers, CARE HOUSEHOLD, and others.
5. HOW CARE HOUSEHOLD LLC DISCLOSES INFORMATION
We may disclose personal information to:
Our ecommerce platform and website service providers;
Payment processors and financial institutions;
Shipping carriers, including USPS, DHL, UPS, and FedEx;
Cloud hosting, data storage, security, fraud prevention, analytics, and customer support providers;
Advertising and marketing providers where permitted by law;
Professional advisers, including accountants, insurers, and legal advisers;
Government agencies or other parties when required by law; and
A purchaser, successor, or other relevant party in connection with a merger, financing, reorganization, or sale of all or part of the business.
These parties may use personal information only for their authorized services or as otherwise permitted by law.
6. COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the website, maintain shopping carts, remember preferences, understand website use, prevent fraud, and support advertising.
Browser settings may allow you to block or delete cookies. Blocking essential cookies may prevent certain website functions from working correctly.
7. ADVERTISING AND PRIVACY CHOICES
We do not sell personal information in exchange for money.
Some analytics or advertising activities may be treated as a “sale,” “sharing,” or use for targeted advertising under certain U.S. state privacy laws. Where applicable, you may use the “Your Privacy Choices” option on our website or contact us at info@carehousehold.com to submit an opt-out request.
Where required by applicable law and supported by our systems, we may process recognized browser-based opt-out preference signals.
8. MARKETING COMMUNICATIONS
If you subscribe to marketing emails, you may unsubscribe by using the unsubscribe option included in those messages. Unsubscribing from marketing does not prevent us from sending order confirmations, shipping notices, security alerts, or other necessary service communications.
9. DATA RETENTION
We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business and tax records, resolve disputes, prevent fraud, and comply with legal obligations.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
10. DATA SECURITY
We use reasonable administrative, organizational, and technical measures designed to protect personal information. However, no electronic transmission or storage system can be guaranteed to be completely secure.
11. U.S. STATE PRIVACY RIGHTS
Depending on your state of residence and subject to applicable legal exceptions, you may have the right to:
Request access to personal information we maintain about you;
Request correction of inaccurate personal information;
Request deletion of personal information;
Receive a portable copy of certain personal information;
Opt out of certain sales, sharing, or targeted advertising;
Limit certain uses of sensitive personal information, where applicable; and
Appeal a decision concerning a privacy request.
To submit a request, email info@carehousehold.com with the subject “Privacy Request.” Include your name, state of residence, request type, and enough information for us to locate and verify your records.
We may request additional information to verify your identity. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and identity verification.
We will not discriminate against you for exercising an applicable privacy right.
12. CHILDREN’S PRIVACY
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact info@carehousehold.com.
13. THIRD-PARTY WEBSITES
Our website may contain links to websites or services that we do not operate. Their privacy practices are governed by their own policies, and CARE HOUSEHOLD LLC is not responsible for those practices.
14. CONTACT US
CARE HOUSEHOLD LLC
9931 VALLEY PARK DR
HOUSTON, TX 77078
United States
Email: info@carehousehold.com
Phone: +1 (760) 596-5386
Customer Service Hours: Monday-Friday, 9:00 AM-5:00 PM Central Time (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays