Shipping policy
1. SHIPPING AREA
CARE HOUSEHOLD currently ships only to addresses within the 48 contiguous United States.
We do not currently ship to Alaska, Hawaii, U.S. territories, U.S. military addresses (including APO, FPO, and DPO addresses), or international destinations.
2. SHIPPING COST
Free standard shipping is available on all eligible orders shipped within the 48 contiguous United States.
Standard Shipping Cost: $0
Minimum Purchase Required: None
There are no separate standard shipping or handling charges.
3. ORDER PROCESSING
Orders are normally processed within 1-2 business days after payment is successfully authorized.
Business days are Monday-Friday, excluding Saturdays, Sundays, and U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.
Processing time is the period required to verify, prepare, and transfer an order to the shipping carrier. It is separate from transit time.
4. TRANSIT AND DELIVERY TIME
Order Processing: 1-2 business days
Transit Time: 3-7 business days
Estimated Delivery: 4-9 business days from the date the order is placed
Delivery estimates apply to standard shipping within the 48 contiguous United States. They are not guaranteed delivery dates.
Weather, carrier interruptions, high-volume periods, address issues, and other circumstances outside our reasonable control may cause delays.
5. SHIPPING CARRIERS
Orders may be shipped through:
USPS
DHL
UPS
FedEx
The carrier is selected according to the delivery address, product, package requirements, and available service. Customers cannot always select a specific carrier.
6. ORDER CONFIRMATION AND TRACKING
An order confirmation is sent to the email address provided at checkout after an order is received.
When tracking becomes available, it will be sent to the order email address. Tracking activity may take 24-48 hours to appear after the carrier receives the package.
7. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
If an address must be corrected, contact info@carehousehold.com within 24 hours after placing the order.
Address changes cannot be guaranteed after an order has entered processing or been transferred to a carrier.
CARE HOUSEHOLD is not responsible for delays caused by incomplete or incorrect addresses provided by the customer. If a package is returned to us because of an address problem, we will contact the customer regarding the available next steps.
8. DELIVERY ISSUES
If tracking shows a delay, delivery exception, or other problem, contact the carrier or email info@carehousehold.com with your order number.
If tracking shows “delivered” but the package cannot be located, please verify the delivery address, check around the property, ask household members or neighbors, and contact the carrier. If the package is still missing, contact us for assistance.
If an order arrives damaged, has a confirmed quality issue, or contains an incorrect item, contact us within 3 calendar days after delivery.
9. CHANGES AND CANCELLATIONS
Contact info@carehousehold.com within 24 hours after placing an order to request a change or cancellation.
We will make reasonable efforts to accommodate requests received within 24 hours. However, changes and cancellations cannot be guaranteed after processing or shipment has begun.
If cancellation is successful, the payment will be refunded to the original payment method.
10. CONTACT US
CARE HOUSEHOLD LLC
9931 VALLEY PARK DR
HOUSTON, TX 77078
United States
Email: info@carehousehold.com
Phone: +1 (760) 596-5386
Customer Service Hours: Monday-Friday, 9:00 AM-5:00 PM Central Time (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays